Mary Crowley-Farrell
By Mary Crowley-Farrell

Collegiate Professor, Assessment & Evaluation, Communication Studies

If you picture a newsroom, chances are you鈥痠magine鈥痵cenes from one of the well-known movies about journalism. Maybe鈥疶he Post鈥(2017),鈥疊roadcast News鈥(1987),鈥疉ll the President鈥檚 Men鈥(1976), or even鈥疶he Front Page鈥(1931). You may imagine reporters鈥痵printing for鈥痯hones, editors shouting across newsrooms, camera operators filming TV anchors, and printing presses鈥痙umping out鈥痭ewspapers for delivery.鈥

still have that energy. Deadlines still loom. Stories still matter. Editors still ask鈥痟ard questions. Reporters still pursue leads and verify details. But there is something those old movies did not have: artificial intelligence tools that help journalists and other communication professionals to work faster, dig deeper, and reach audiences quicker and in new ways.鈥

For college students thinking about careers as communication professionals, whether as journalists, media relations professionals, corporate communication strategists, investor relations managers, SEO specialists, data analysts, public relations (PR) practitioners, reputation managers, or some other role and for those who are pursuing a鈥degree in communication studies, a burning question is: Do you need to know how to use AI鈥痶ools? The short answer is yes, because AI has become an important part of how information is found, processed, organized, and communicated. Learning these tools helps you become more effective as a communicator, more competitive in the workplace, and an efficient content creator across multiple platforms.聽

That does not mean AI can replace the instincts of communications professionals. In fact, the most important lesson is the same one that journalists have long followed: AI can help you move faster, but it cannot replace the responsibility to verify. Think of AI not as a substitute for journalism, but as another set of tools that journalists and media professionals have added to their laptops, smartphones, and other digital tools to鈥痑ssist鈥痠n their work.鈥

AI Is Changing Newsroom Workflows鈥

One common misconception people have is that AI is capable of instantly producing a perfect story. However,鈥痗ommunication leaders generally鈥痷se AI tools to help them with tasks that are slow, repetitive, or too large for one person to process efficiently.鈥

In many newsrooms, this means:鈥

  • Finding and organizing information鈥痑cross large volumes of documents鈥
  • Extracting data鈥痜rom messy sources (scans, PDFs, tables, spreadsheets,鈥痶ranscripts,鈥痑nd databases)鈥
  • Summarizing鈥痩ong materials to support understanding鈥
  • Transcribing鈥痠nterviews and鈥痶ranslating鈥痙ocuments鈥
  • Sorting and categorizing鈥痠nformation so it鈥痠s鈥痚asier to analyze鈥
  • Identifying鈥痯atterns鈥痠n text or data, such as repeated names, unusual spending patterns, or connections between entities鈥
  • Turning text and data鈥痠nto graphics鈥

鈥. . .鈥痑nd, of course,鈥痗opyediting,鈥痚specially to ensure writing reflects the publication鈥檚 stylebook.鈥

The most valuable work still belongs to the鈥痶rained professionals. Media relations specialists pitch story ideas. Corporate communicators and public information officers arrange access to sources and build trust by connecting people with information. Social listeners track audience trends. And journalists choose what to investigate. They decide what matters by asking 鈥淲hy?,鈥 鈥淗ow do you know?,鈥 confirming details, and explaining them clearly to the public. Editors decide what is credible. AI helps them reduce the time between gathering and verifying facts and producing trustworthy reporting.

AI Skills Journalism Students Should Focus On鈥

You do not have to learn everything at once. A practical way to understand how you could鈥痷tilize鈥疉I in your job is to focus on categories of tasks rather than specific technologies.鈥

  1. Document discovery and collection鈥

    Investigations often start with documents鈥攆ilings, records, contracts, emails, reports, and datasets. AI tools can help organize what would otherwise be too much to manage manually. Instead of spending hours searching and downloading, journalists and communication specialists use a variety of AI tools to speed up the process of assembling facts to validate a story.鈥

  2. Extraction:鈥疢aking messy data analysis-ready鈥

    A lot of media work鈥痶oday involves information that is not neatly structured. Some information comes from scanned documents, poorly formatted content, messy PDFs, or unwieldy databases. Other sources might include data embedded in text or graphics and text embedded in data. AI can support optical character recognition, information extraction, and trend analysis, helping convert unstructured material into structured fields you can manipulate, such as names, dates, amounts, organizations, and locations.鈥

    This is a major reason AI is showing up in investigative reporting, in particular. When you can reliably pull information out of documents, you can analyze it, compare it, and spot connections, patterns, or trends.鈥

  3. Sorting,鈥痩inking,鈥痑nd prioritizing

    Once information is extracted, the next challenge is making sense of it. AI tools can help identify gaps, duplicates, and variations in names; detect relationships; and cluster related items. This can be crucial in investigations when the story depends on recognizing how pieces connect.

  4. Summarizing and drafting for the human in the loop

    AI can produce summaries and first drafts of financials and , for example. It even was used by USA Today to pre-populate story 鈥渟hells鈥 about the Winter Olympics from its archives that then were finished by humans with live updates, quotes, and breaking news details as events unfolded.

    But there is a rule that communication professionals live by: AI outputs may be helpful, but they are not the final word.

Verifying AI-generated content matters, because AI can be wrong, no matter how confident the summary may seem. The key is learning to check claims, trace facts back to original sources, compare spreadsheet inputs against outputs, and make sure the AI did not miss context or misinterpret text.鈥疘t is advisable to also check the accuracy of dates and names, as AI may 鈥渃orrect鈥 an unusual spelling to a more commonly seen variation. As always, journalists and other communication professionals must remain mindful of all existing ethical standards, including protecting confidential sources, safeguarding unpublished reporting, and preventing the disclosure of sensitive information.

Why Learning About AI Matters for College Students鈥

Some students worry that learning AI will distract them from learning the core skills of communication professionals, including the critical thinking skills that underpin good writing.鈥疊ut learning AI can actually strengthen those fundamentals because .鈥

Here are three reasons this matters for communication professionals:鈥

Deadlines do not go away:鈥疦ews cycles are moving faster than ever, especially for virtual video journalists.鈥疎ven in academic settings, assignments can require turning complex material into readable analysis under tight time constraints.鈥疉I tools, used according to your organization or鈥university鈥檚 policies and ,鈥痗an help you compress time-consuming steps so that you can focus on the accuracy and storytelling.鈥

Demand for data skills is growing:鈥疌ommunication professionals handle鈥痩arge quantities鈥痮f information.鈥疶hat could be public records, data from organizations, or thousands of pages from legal or compliance filings. AI supports handling information at鈥痵cale. Instead of trying to read everything manually,鈥痗ommunicators can鈥痷se AI to organize and extract information from these records so that they can focus on verifying and interpreting what matters.聽

You will work with teammates who use AI:鈥疎ven if you personally are not using AI every day on the job, you will鈥痩ikely collaborate鈥痺ith people who鈥痑re. Being able to understand what those tools do (and what they might get wrong) will help you communicate effectively and evaluate results responsibly.鈥

AI Is Changing How News Reaches Audiences鈥

News organizations are using AI behind the scenes to understand and serve today鈥檚 audiences,鈥痺ho consume news in wildly鈥痙ifferent ways.鈥

AI is being used to:鈥

  • Personalize newsletters鈥
  • Push notifications tailored to audiences鈥 interests鈥
  • Test headlines to see which versions resonate鈥
  • Find and recommend related stories to consumers鈥
  • Optimize鈥痗ontent for search engines鈥
  • Scrape websites for marketing purposes
  • Pull background information from archives鈥

Some newsrooms are experimenting with鈥疉I鈥慻enerated鈥痚xplainers or鈥痗hat鈥慴ased鈥痠nterfaces that let readers ask questions like 鈥淲hy is this policy controversial?鈥 or 鈥淲hat is the background on this conflict?鈥 These tools do not replace鈥痡ournalists鈥攖hey extend their reach.鈥

Others content developers are partnering with the emerging creator community to reach new audiences through social media and video storytelling. These tactics are especially important for reaching younger audiences who may only鈥痚ncounter鈥痭ews through TikTok, YouTube, or Instagram, according to the latest鈥痜rom the Reuters Institute at the University of Oxford.鈥

For students interested in digital media, audience engagement, product design, PR, advertising, marketing, or other jobs as communication professionals, these tasks also are where their work is colliding with AI in fascinating ways.鈥

Students who are pursuing a鈥graduate certificate鈥痮谤鈥痑鈥master鈥檚 in strategic communications鈥痑t University of Maryland Global Campus (UMGC) learn how鈥痶o create communications products for digital media, including social media platforms, and mass media.鈥疶hese programs prepare students to use advanced communications skills and emerging technology to lead their teams through complex situations.鈥

The Most Important Lesson: Verify Everything鈥

AI can accelerate your workflow, but it can also accelerate mistakes. Verification is how you slow down when the stakes require it.鈥

A useful principle is:鈥

  • Use AI to reduce the time between evidence and understanding.鈥
  • Never use AI to reduce the time between鈥痑 claim鈥痑nd proof.鈥

In other words, AI can help you find, prepare, draft, sort, and organize information. But you still must confirm facts using primary sources, direct quotes, original documents, and careful cross-checking.鈥

This is where ethics meets technology. The more powerful the tool, the more important it is to understand its limits. Humans must be in the loop.鈥

To learn more about the kinds of AI tools being used by journalists and PR practitioners, see the Associated Press鈥檚鈥. PR and media relations reps also can benefit from ,聽聽language translation AI, text-to-video tools for image campaigns, and brand tracking analytics tools. The鈥痠s a comprehensive list of AI and other tools used by journalists, graphic artists, photographers, PR practitioners, videographers, and other communication professionals.聽

To get started using the tools of media pros, go to Google鈥檚鈥. For free training, visit the鈥, a venture in partnership with the Society of Professional Journalists and others in the news world.鈥

If you are interested in pursuing a degree or certificate to help prepare you to become a communication leader, UMGC offers programs where鈥痵tudents鈥痗an advance in their careers, such as a鈥bachelor鈥檚 in communication studies, an鈥undergraduate certificate in digital marketing, or a鈥master鈥檚 in strategic communications.鈥疘n addition, UMGC offers lifetime career services for students at every stage in their career, and access to the effective writing center鈥痺here students can find resources to improve their writing.

Reference on this webpage to any third-party entity or product does not constitute or imply endorsement by UMGC nor does it constitute or imply endorsement of UMGC by the third party.鈥

Mercedes D., Chicago, IL, Doctorate, Community College Policy Administration, 2026